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AccessSurgery Help
Technical Support
For Technical support for AccessSurgery please reach our Help Support Desk by e-mail at
techsolutions@mhedu.com, or by telephone toll-free at 800-217-0059 (U.S.) 9am - 5pm, Monday - Friday, eastern standard time.
Order Information
You may order online by going to the SUBSCRIPTIONS
section of AccessSurgery. For help regarding the status of your subscription
order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the
U.S., call 1-614-759-3654 between 8 AM and 5 PM Eastern Time. You may also
contact Customer Service by e-mail at
OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823.
When faxing, please mark your fax: "Attention: AccessSurgery Team."
Subscriptions
What is the subscription price?
See posted subscriptions rates for Individual
users. For further information about subscription rates, please
contact us or visit the SUBSCRIPTIONS
section of AccessSurgery.
How do I get help with my subscription?
Please contact us.
What if I forget my user name and/or password?
You can retrieve your login information using our online
Password Reminder. Or, call the Help Desk
7AM - 1AM EST Monday - Friday
8AM - 8PM EST Saturday & Sunday
at 1-800-448-1237 (U.S.) or 1-617-746-2874 (from outside the U.S.).
We will ask for your name and address, and will access your account online. We
will then email the user name for your account to the email address supplied
upon registration. Since passwords are encrypted, we cannot determine your
original password. We will change your password to a generic password, email
that to your specified email address, and then you have the option to change
your password.
When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions
ordered online with a credit card, this will be as soon as the credit card
transaction is complete. For orders mailed or faxed to our Order Department,
this will be when your payment is recorded; you will receive e-mail
notification when the subscription begins.
How will I renew my subscription?
You will be contacted via e-mail before your subscription expires and you will
be able to renew your subscription for another year. Renewals can be entered
online or by mailing or faxing them to our Order Department.
How can I evaluate the site before I make a purchase decision?
AccessSurgery offers a simple Look Inside Free feature that allows you to
examine the breadth of content and view select features like Schwartz's Video
Updates.
How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and
is used to provide you with the best possible service for AccessSurgery. For
more details on McGraw-Hill's Privacy Policy, please click on the "Privacy
Policy" link at the bottom of any screen in AccessSurgery.
Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who purchased the
subscription. When you agreed to the Terms of
Service Agreement, you agreed to keep your User Name and Password
confidential.
How do I change information in my personal profile, for example, a new address
or telephone number?
E-mail the new information to our Customer Service department at
OnlineCustomer_Service@mcgraw-hill.com. Please include your username in
the e-mail.
Can AccessSurgery accommodate multi-user licenses by IP address or User Name/Password configurations?
Yes. For more information, please contact Customer Service by telephone at 1-888-307-5984 or 1-614-759-3663 or by e-mail at OnlineCustomer_Service@mcgraw-hill.com.
How can I cancel my subscription?
You can cancel your subscription up to 6 months after the start of your paid
subscription. A cancellation is effective on the last day of the month in which
it is received. Refunds will be prorated over the remaining term of the
subscription starting with the month after the cancellation notice is given.
For example, if you pay for your subscription on January 1 and cancel on May 7,
the cancellation will be effective May 31, and you will be refunded for the
period June 1 - December 31. For cancellations received after 6 months, there
will be no refund. To cancel, contact our Customer Service department at
OnlineCustomer_Service@mcgraw-hill.com.
How do I purchase the books featured on this site?
McGraw-Hill medical books are available for sale at http://www.mhprofessional.com/
Display/Browser Support
Why don't I see more of the page when I go to a chapter?
How much of the page you see depends on your monitor screen resolution. We
recommend viewing at a screen resolution of 1024 x 768 (for best results) or
800 x 600.
Which browsers and platforms are supported? Which are not supported?
AccessSurgery currently supports the following browsers: Microsoft Internet Explorer
(versions 6 and 7), Mozilla Firefox (versions 2 and 3), and Safari 3, on the MS Windows
(XP and Vista) and Apple Mac OS X operating systems.
Can I safely use pop-up blockers on the site?
No. Please disable all pop-up blockers. Some core content, including videos,
grand rounds, and drug monographs, appears in pop-up windows.
Video
What software do I need to play video files?
You will need the free Flash player from Adobe (Version 8 or higher).
Install latest version of the Flash player
Why cant I hear the audio when I play the videos?
Make sure you have your speakers turned on and up to a sufficient volume and
that your computers system sound is not set to mute or too low a volume.
Contacting Us
Who should I contact with questions about AccessSurgery?
For general or editorial questions, please contact us at
accesssurgery@mcgraw-hill.com.
For Technical support for AccessSurgery please reach our Help Support Desk by e-mail at
techsolutions@mhedu.com, or by telephone toll-free at 800-217-0059 (U.S.) 9am - 5pm, Monday - Friday, eastern standard time.
For help regarding the status of your subscription order or renewal, call
toll-free in the U.S. 1-888-307-5984; from outside the U.S., call
1-614-759-3663 and ask for the AccessSurgery order department between 8 AM and
5 PM Eastern Time. You can also reach the Customer Service department by faxing
them at 1-614-759-3823 or by e-mail at
OnlineCustomer_Service@mcgraw-hill.com. When faxing, please mark your
fax: "Attention: AccessSurgery Team."
Institutional subscribers may contact the order department at the numbers above
or the Online Institutional Account Manager, by telephone at 1-212-904-5436 or
by e-mail at AccessSurgery@mcgraw-hill.com.
EZproxy Configuration
To access both AccessSurgery and the integrated drug database, AccessSurgery
requires EZproxy 2.4c GA (2004-03-21) or later combined with this database
definition:
Title AccessSurgery
URL http://www.accesssurgery.com/
Domain accesssurgery.com
Domain books.mcgraw-hill.com
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